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Billing Method

There are five billing methods available. For each of these methods, you will receive invoices, the details of which can be configured from the Billing Method screen, by going to the Profile icon > Billing > Billing Method.

Monthly EFT payment

You will be sent an invoice / invoices each month on your billing date (determined by the date you switched to a paid account) regarding the following month’s usage. Payment can then be made via EFT.

Annual EFT pre-payment (10% discount)

You will be sent one invoice, which covers the 12-month period following your billing date. This method of payment attracts a 10% discount. Payment can be made via EFT.

Monthly card payment

Your card account will automatically be debited monthly with the outstanding balance, which is usually the amount of your most recent invoice.

Annual card pre-payment (10% discount)

You will be sent one invoice, which covers the 12-month period following your billing date. Your card account will automatically be debited with the amount on the invoice. This method of payment attracts a 10% discount.

Please note: Once you have selected one of the card payment options, please follow the steps below to set up your card.

  1. Click Capture Card, input your card details, and click Pay ZAR 1.*
  2. Click Authenticate, and follow the steps specific to your bank to authorise the payment.

*The R1 payment is purely for authentication purposes and will automatically be refunded.

To remove a card:

  1. Change your billing method to one of the non-card options.
  2. Click on Remove (which will become available next to the card details once the method is changed).

Please note: You cannot edit the details of a card once it has been authenticated, nor can you have multiple cards saved. If you want to capture a new card, click Capture next to If you want to update your card data. Once the new card has been authenticated, it will replace the previous card.

Monthly debit order

You will receive an invoice each month on your billing date for your records, but the outstanding amount will automatically be debited from your account.

To set up a debit order, you will need to enter your company’s details, and then download, sign, and return the debit order mandate to [email protected]. The mandate can be downloaded by clicking View under the Debit Order Mandate heading. You can also check the status of your debit order under this heading.

Please note: Debit orders are processed two working days after the 5th and 22nd of each month. Your debit order will go off only once a month based on your billing date.

Please note: When completing the debit order mandate, ensure that you have entered the universal branch code.